FAQ's

RETURNS

Elo & Izzy offers returns within 14 days of delivery. Merchandise must be unworn, unwashed, and undamaged with original tags attached for a full refund, less a $12.95 handling fee.

Items marked as Sale are not eligible for return. 

To start your return, please email us at shopeloandizzy@gmail.com 

EXCHANGES

We currently do not offer exchanges. 

ORDER UPDATES 

Once an order is placed, we are unable to modify or cancel your order. If you no longer need the items you purchased, please email us at shopeloandizzy@gmail.com to start the return process. 

SHIPPING

We provide free shipping on orders over $199. All orders under $199, it costs $5 to ship your items.